Privacy Policy

1. Introduction

This Privacy Policy explains how CountdownHub ("we", "us", "our") collects, uses, shares and protects your information when you use our website, mobile site, or services (collectively, the "Platform").

By using our Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal Identifiable Information (PII): Name, email address, mobile number, address, date of birth.
• Account Information: Username, password, profile details, preferences.
• Payment Information: Masked card details, UPI IDs, transaction IDs (actual card/UPI processing is done by our payment gateway partners).
• Usage Data: IP address, browser type, device information, pages visited, time spent and other analytics data.
• Communications: Emails, support chats, feedback and survey responses.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your user account.
• To process payments and issue tickets for contests.
• To communicate draw updates, winner notifications and service messages.
• To improve and personalize user experience on the Platform.
• To prevent fraud, enforce our Terms & Conditions and ensure platform security.
• To comply with applicable laws, regulations and legal requests.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies in your browser settings, however some features of the Platform may not function properly if cookies are disabled.

5. Data Sharing & Third Parties

We may share your information with:

• Payment Gateway Partners for secure processing of your transactions.
• Service Providers (hosting, analytics, SMS, email) bound by confidentiality obligations.
• Law Enforcement / Government Authorities when required by law or to protect our legal rights.

We do not sell your personal information to any third party for marketing purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to fulfill the purposes outlined in this policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction of incorrect or incomplete data.
• Request deletion of your data (where legally permissible).
• Withdraw consent for marketing communications.

To exercise these rights, please contact us at privacy@countdownhub.com.

9. Children’s Privacy

Our Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, you may contact us at:
Email: support@countdownhub.com
Subject: Privacy Policy Query